Fair Processing Notice

This Fair Processing Notice (the “Notice”) explains how The Crown Estate will store and use personal data that is collected from you when you visit http://oneheddonstreet.com (the “Site”) or otherwise register your interest in One Heddon Street. If you choose to apply for membership at One Heddon Street, your application will be governed by a separate Fair Processing Notice, which will be made available to you upon application.

The Crown Estate is the “controller” of personal data collected through the Site for the purposes of applicable data protection laws, and is the company you should contact if you have questions about the use of your personal data.

Contacting Us

If you have any questions about this Notice or the ways in which we use your personal data, you can contact our Data Protection Officer by writing to The Crown Estate, 1 St James’s Market, London, SW1Y 4AH.

Information That You Provide To Us

We will collect and process personal data about you:

  • If you register your interest in One Heddon Street through the Site;
  • If you contact us by telephone, email or letter;
  • If you visit One Heddon Street in person.

Information That We Collect Automatically

When you visit the Site, we will collect certain information about your device automatically. You can find out more about this in our Cookie Policy.

How Your Personal Data Will Be Processed

We will use the information you provide to us:

  • To respond to any query that you submit in relation to One Heddon Street or our operations;
  • To notify you about changes to the Site or to our services;
  • To send you occasional email updates which may include information about events or promotions at One Heddon Street, the surrounding area and the wider community (see “Email Updates” below);
  • To perform surveys and analysis with the aim of improving the services we provide;
  • To ensure that your visit to the Site is safe and secure.

Recipients of Personal Data

We may disclose the personal data we hold about you to:

  • Jones Lang LaSalle Limited (or other managing agent) trading as Regent Street Management Direct;
  • our service providers, including IT hosting companies;
  • professional advisors such as solicitors, accountants, auditors, financial and other professionals;
  • regulatory authorities, law enforcement agencies, courts and other relevant tribunals where we are required or permitted to do so by law, or in order to protect and defend our interests;
  • a prospective buyer or seller of our business or assets in the event that we sell or buy any business or assets.

Where We Store Your Personal Data

The data we collect is stored on information technology systems owned and run by or on behalf of The Crown Estate or on systems run by those businesses processing it on our behalf. All information you provide to us is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the Internet to the Site; any transmission is at your own risk. Once we have received your data, we will use all necessary procedures and security measures to try to prevent unauthorised access, loss, disclosure or amendment.

Our Legal Basis For Processing Your Personal Data

If you register your interest in One Heddon Street through the Site, the legal basis for processing your personal data is your consent. You can withdraw your consent to receiving marketing at any time by contacting us or clicking the “Unsubscribe” link at the bottom of any marketing email you receive from us.

Email Updates

You may opt out of receiving email updates when you register your interest in One Heddon Street through the Site, or by clicking the “Unsubscribe” link in any email update that you receive from us. If you do opt out, we may still send you non-promotional emails, for example, a service-related communication or a reply in relation to a query you have asked us.

Your Rights

You have the right of access to your personal data.

This includes a description of the personal data being processed, the purposes of processing and any recipients to whom the personal data is disclosed. To exercise this right, please make a Subject Access Request in writing to the Data Protection Officer at The Crown Estate, 1 St James’s Market, London SW1Y 4AH, stating the information you require. We do not charge a fee. We may contact you to verify your identity or to clarify the precise information you require before processing your request.

You have the right to ask us not to process your personal data for direct marketing purposes.

You have the right to rectify your personal data at any time if it is incorrect.

You have the right to have your personal data erased under certain conditions.

You have a right to restrict or object to some forms of data processing.

You have the right to prevent any unwarranted processing likely to cause damage or distress.

If you feel that a situation has arisen or may arise and you wish to learn more about these rights or to exercise those rights, please contact us at the address above. Please note that some of these rights may not apply to processing where it is necessary to fulfil a contract or where a legal obligation for us to process the information exists.

You have the right to complain about the use of your personal data to the Information Commissioner’s Office (www.ico.org.uk).

Retention of Personal Data

We store the personal data we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory or other compliance obligations.

Transfer of Personal Data Outside the European Economic Area

We will not transfer your personal data out of the European Economic Area.

Changes to this Notice

This Notice will be reviewed from time to time to take account of changes to our operations and practices. If we make changes, we will notify you by revising the date at the top of this Notice, and if the changes are significant, we may provide you with additional notice, such as adding a statement to the homepage of the Site or sending you an email with the update. Any personal data held will be governed by our most current Notice.